Last Updated: 20 February 2026
At UniNexx Group Ltd, we are committed to transparency, fairness, and clear communication in how our services are delivered and how refunds are handled.
This Refund & Return Policy explains when refunds may apply and how requests are processed.
1. Scope of This Policy
This policy applies to all services and digital products offered by UniNexx Group Ltd through uninexx.com, including:
- Advisory and consultation services
- Digital services and project support
- Downloadable or access-based digital materials (where applicable)
2. Advisory & Consultation Services
- You may request a cancellation and full refund within 14 days of purchase, provided the service has not yet been delivered and no consultation session has taken place.
- Once a consultation or advisory service has been delivered, refunds are not automatically available.
- In exceptional cases, refunds may be considered where the service was materially not delivered as described. Such requests are reviewed on a case-by-case basis.
3. Digital Services & Digital Products
- For digital products or services that involve immediate access or delivery, refunds are available only if access has not yet been granted or the product has not been downloaded.
- Once access is provided or a digital product is downloaded, refunds are generally not available due to the irreversible nature of digital delivery.
- By purchasing digital products or services, you acknowledge and consent to immediate digital delivery.
4. Cancellation Requests
All cancellation or refund requests must be submitted within 14 days of purchase and before service delivery begins.
Requests should be sent to:
support@uninexx.com
Please include your name, order reference, and a brief explanation of your request.
5. Refund Processing
- Approved refunds are processed within 5 to 10 business days.
- Refunds are issued using the original payment method.
- Processing times may vary depending on your payment provider.
6. Exceptions and Special Circumstances
Refunds may be granted in limited circumstances, including:
- Duplicate or accidental payments
- Technical issues preventing service delivery
- Failure to deliver an agreed service
Each case is assessed individually to ensure fairness.
7. Chargebacks
Clients are encouraged to contact us directly before initiating any bank or card chargeback.
Unauthorised or abusive chargebacks may result in service suspension and may be disputed with supporting documentation.
8. Statutory Rights
This policy does not affect your statutory rights under the UK Consumer Rights Act 2015.
9. Contact Information
For refund requests or policy-related questions:
UniNexx Group Ltd
Email: support@uninexx.com
Registered Office: 85, Central Park Road, London, E6 3DW
United Kingdom